Telco Ltd. Blog

ESI enters SIP trunking and hosted PBX market via acquisition of Vintalk Retail Division

From the ESI press release:

“After an exhaustive and careful search which began in December, 2011, our purchase decision was based on the strategic fit that we found between Vintalk’s solutions and ESI’s product portfolio,” said George Platt, President and Chief Operating Officer of ESI. “The purchase of this best-of-breed voice over IP (VoIP) network and full suite of IP and unified communications services puts ESI in the position to offer businesses Web-based VoIP calling technologies which ...

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Holdcom offering discounted promo on hold for the holidays

We ran across a discounted holiday promo-on-hold program that Holdcom is running through 12/18, and thought we’d pass it along.  Prices start at free.

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8 reasons your business needs automatic call recording

More and more, it is becoming important for businesses of all sizes to automatically record phone calls.  Here are 8 reasons why your business needs automatic call recording:

Legal Liability

In a society that is becoming increasingly litigious, businesses are in need of having accurate records of their conversations with outside parties.  These conversations can be invaluable if your business is ever accused of not living up to its end of a contract, promising something that was never actually promised, ...

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Office phone problems? What to do before calling for service…

The following was adapted from an old magazine article (unknown source; please let me know if you know, anyone).

1. To Start:
• Is the problem system-wide or just one phone?
• If system-wide, check the phone system cabinet’s AC plug or the circuit breaker.

2. Phone Problems:
• Is your handset plugged in? Make sure that the handset cord is plugged into the handset and the base, and also that the connection between the phone base and wall jack is secure ...

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Clearfly SIP trunking provider teams up with ESI

ESI has recently announced, through its dealer distribution channels, that it has made a commitment to working closely with Clearfly Communications, a SIP Trunking provider, to ensure the tightest possible integration and highest level of support for ClearFly SIP trunks.

While ESI is already currently certified with a number of ITSPs (Internet Telephony Service Providers) for SIP trunking in addition to Clearfly, such as Broadvox, Cox Communications, nTelos, Voxitas, and Cbeyond, and new certifications are taking ...

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Why IT Managers will love the IP Server 900 business phone system

IP Server 900 with ESI 250 Smartphone for the Desktop™

IP Server 900 with ESI 250 Smartphone for the Desktop™

With the rise in VOIP technology, the task of managing and administering the company phone system falls increasingly upon the IT Manager.  While this is something the IT Manager often embraces, it does represent an additional time commitment and a learning ...

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Two new business phone models released

ESI has released two new phone models into production, the ESI 40 Business Phone and the ESI 60 Business Phone.  These two phones are compatible with all ESI Communications Server phone systems and the new IP Server 900 phone system.  Take a look:

ESI 40 Business Phone

ESI 40 Business Phone

The ESI 40 Business Phone features a modern ...

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New Telco Ltd. Web Site Unveiled

We’ve made a major refresh to our web site, www.telcoltd.com.  We think it’s better in every way–visually improved, more useful content, and it reflects our current offerings well.  We hope you enjoy it!  Feel free to let us know what you think, and as always, we welcome any comments or suggestions you may have for improvement.

We know that many of our customers and other readers have missed seeing fresh content on our blog as well, and we are ...

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Backlit and full duplex phones now available

Due to popular request, ESI has developed and made available backlit and full-duplex phones for use with its ESI Communications Server systems.  The compact 24-key phone comes with a backlit display, making it easier to read in various lighting conditions.  The larger 48-key phone now has a backlit display and full duplex option.

For anyone who may be unaware of what “full duplex” means, it simply means that when you use the speakerphone, both you and the other party can talk ...

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Media Management

ESI recently released its Media Management product, which combines several technologies into one interface for easy phone and building monitoring by an administrator.  As of today, it includes the following four components:

  • Recordings of selected phone calls (call logging)
  • Video camera viewing and recording
  • Detailed per-call information (also known as SMDR data)
  • Building access events

We will break these capabilities into separate posts to treat them in more detail.  Suffice it to say here that ESI’s goal seems to be enabling business owners to reduce ...

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