Music on hold and on-hold advertising
Music on hold is one of those things that many business owners don’t give a second thought to. This is a mistake, as it can make a big difference in retaining callers, and can have a direct impact on sales.
First of all, having something playing to callers on hold means fewer hang-ups. This is because if you have silence on hold, many people will think they’ve actually been disconnected, and they will hang up. In fact, according to a USA ...Continue Reading →
Telco Ltd. is recipient of two awards
We did it again! Telco Ltd. is the recipient of the ESI Reseller Quality Program Award for 2008. This award is granted to those ESI resellers who demonstrate excellence in customer service:
ESI Quality Program Award 2008
The Platinum level is the highest level offered in the quality program, and Telco Ltd. has achieved this level for four years in ...Continue Reading →
A little more holiday fun
We whipped up this game we thought you might enjoy; it has a Christmas theme:
Christmas Game Screenshot
It’s very simple to play. Your job is to help Santa deliver his goodies by making sure they land in the chimney (which you control the movement of via your mouse). You can download the game here:
Download Christmas Game
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The friendly faces of Telco
We had our office Holiday party yesterday, and did we ever get stuffed! There was more chili, Swedish meatballs, salads, wings, pasta, vegetables and dip, and exotic desserts than we could ever hope to conquer in an afternoon (though, believe me, we tried!).
Many of you have talked to some of us numerous times on the phone but haven’t seen us in person. For those of you who fit this description, or even for those of you that just haven’t seen ...Continue Reading →
Hosted IP PBX: a good idea?
A Hosted PBX (sometimes referred to as Hosted IP or IP Centrex) is a relatively new phenomenon in the telecommunications world, springing up as a result of a promising new technology, Voice Over IP (VoIP).
A Hosted PBX differs from a traditional PBX or key phone system in that businesses using a hosted PBX are “outsourcing” their phone system to a service provider. This appears on the surface to provide a number of advantages:
• Your phone can follow you wherever you ...Continue Reading →
ESI Digital/IP Cordless Handsets: taking cordless phones to a new level
Almost every phone system, universally, supports cordless phones when properly equipped with an analog station port. These are the phones you can get practically anywhere and are primarily intended for home use. Many phone systems, however, do not support cordless phones via a digital interface. Why does this matter? Features, and ease of use.
An analog interface to a phone system is a very simple one. Cordless phones connected this way are generally able to make and receive calls, transfer, and ...Continue Reading →
A little holiday fun
Well, the holidays are upon us again! We thought we’d have a little fun by changing the blog to a holiday theme.
I chanced upon a couple of holiday music links, for anyone who’s interested:
Free holiday music
It’s unclear to me whether the music at the above link can be legally loaded into your phone system’s music on hold unit, or whether it’s just to be enjoyed for personal use. The link below has holiday music available ...Continue Reading →
And now, for something unique. ESI Presence Management is optional add-on equipment compatible with any ESI Communications Server phone system. If you have an older ESI IVX system, you may be able to use the technology as well (it requires an E2 revision station card; call us if you need help determining what you need to get going). It integrates security access and time and attendance management closely with the phone system, and has some great benefits. (Continue Reading →
More Bluetooth goodness from ESI
ESI has just released another bit of Bluetooth goodness–the Bluetooth Headset Adapter. After months of eager anticipation, we finally had a chance to try it out. Our observations are below.
(If you haven’t yet read about ESI’s other Bluetooth product, you should check out Cellular Management: the product that bridges your office phone to your cell phone via Bluetooth. If you haven’t already, you can also check out ESI, the business phone system manufacturerContinue Reading →