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Archive for February, 2009

VoIP: before you take the plunge

VoIP, or Voice over IP, has become very popular over the last few years, and most businesses we come in contact with who are considering purchasing a new phone system want VoIP in some form, or at least want to know that the system they buy can support it.

(If you’re new to VoIP, feel free to read my other post on the different types of VoIP.  You can also check out our web site for more information ...

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Caller ID Spoofing

Every once in a long while, a customer will contact us and tell us that their phone system is going haywire.  They say that a particular person or group of people keep getting calls from their company, often in the middle of the night, on a regular basis.  As they are not physically making these calls, they ask us to investigate what’s going on.

What we invariably find in these situations is that something known as Caller ID spoofing is taking ...

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Telco Ltd. achieves Elite Reseller status for 2nd year running

We did it again: Telco Ltd. has achieved Elite Reseller status from ESI for the second year running.  ESI Elite Resellers comprise the uppermost echelon of dealers of ESI phone systems who demonstrate outstanding commitment to customer service and support.  It goes beyond ESI’s Quality Program, and highlights those ESI resellers that show a special dedication to providing their customers with outstanding, reliable equipment and support.

ESI does not formally state what the requirements are for becoming an Elite Reseller, but ...

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