Archive for June, 2009

ESI Mobile Messaging: Voicemail On the Go

ESI recently announced another great application available to users of Communications Server phone systems: ESI Mobile Messaging, a voicemail-to-email solution.

ESI Mobile Messaging combines the advanced capabilities of an ESI Communications Server phone system with the convenience of users’ existing e-mail accounts. When one receives a voice mail message at an extension or guest mailbox, the person also receives an e-mailed notification to which a .WAV (standard computer audio file) of the voice mail message is attached. The email’s subject line ...

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ESI-50: amazingly capable small business phone system

When choosing a phone system, small business owners have traditionally had to settle for less when it comes to features and capabilities.  Things like ACD (Automatic Call Distribution, or “holding for the next available agent), PRI (digital dialtone) support, Service Observe (ability to monitor staff calls for quality assurance or training), and more have been out of reach of many small businesses, because manufacturers tend to develop these types of capabilities for larger (and more costly) systems.  This is true ...

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