Archive for 2010

Due to popular request, ESI has developed and made available backlit and full-duplex phones for use with its ESI Communications Server systems.  The compact 24-key phone comes with a backlit display, making it easier to read in various lighting conditions.  The larger 48-key phone now has a backlit display and full duplex option.

For anyone who may be unaware of what “full duplex” means, it simply means that when you use the speakerphone, both you and the other party can talk ...

ESI recently released its Media Management product, which combines several technologies into one interface for easy phone and building monitoring by an administrator.  As of today, it includes the following four components:

• Recordings of selected phone calls (call logging)
• Video camera viewing and recording
• Detailed per-call information (also known as SMDR data)
• Building access events

We will break these capabilities into separate posts to treat them in more detail.  Suffice it to say here that ESI’s goal seems to be enabling business owners to reduce ...