Telco Ltd. Blog

Media Management

ESI recently released its Media Management product, which combines several technologies into one interface for easy phone and building monitoring by an administrator.  As of today, it includes the following four components:

  • Recordings of selected phone calls (call logging)
  • Video camera viewing and recording
  • Detailed per-call information (also known as SMDR data)
  • Building access events

We will break these capabilities into separate posts to treat them in more detail.  Suffice it to say here that ESI’s goal seems to be enabling business owners to reduce their overall risk from a security and liability standpoint.  You can get a good overview of Media Management by watching the following video:

ESI Media Management Video

We are very excited about the way ESI has implemented this product.  It uses the recently-developed Applications Services Card, or ASC.  This is the same card that handles Mobile Messaging, ESI’s email-to-voicemail solution.  The ASC is a flexible powerhouse, and we wouldn’t be surprised to see additional applications take advantage of the ASC, which will surely enable business owners to take advantage of multiple applications without outlaying large equipment expenditures.

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