Archive for July, 2012

8 reasons your business needs automatic call recording

More and more, it is becoming important for businesses of all sizes to automatically record phone calls.  Here are 8 reasons why your business needs automatic call recording:

Legal Liability

In a society that is becoming increasingly litigious, businesses are in need of having accurate records of their conversations with outside parties.  These conversations can be invaluable if your business is ever accused of not living up to its end of a contract, promising something that was never actually promised, ...

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Office phone problems? What to do before calling for service…

The following was adapted from an old magazine article (unknown source; please let me know if you know, anyone).

1. To Start:
• Is the problem system-wide or just one phone?
• If system-wide, check the phone system cabinet’s AC plug or the circuit breaker.

2. Phone Problems:
• Is your handset plugged in? Make sure that the handset cord is plugged into the handset and the base, and also that the connection between the phone base and wall jack is secure ...

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Clearfly SIP trunking provider teams up with ESI

ESI has recently announced, through its dealer distribution channels, that it has made a commitment to working closely with Clearfly Communications, a SIP Trunking provider, to ensure the tightest possible integration and highest level of support for ClearFly SIP trunks.

While ESI is already currently certified with a number of ITSPs (Internet Telephony Service Providers) for SIP trunking in addition to Clearfly, such as Broadvox, Cox Communications, nTelos, Voxitas, and Cbeyond, and new certifications are taking ...

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