ESI recently released its Media Management product, which combines several technologies into one interface for easy phone and building monitoring by an administrator.  As of today, it includes the following four components:

• Recordings of selected phone calls (call logging)
• Video camera viewing and recording
• Detailed per-call information (also known as SMDR data)
• Building access events

We will break these capabilities into separate posts to treat them in more detail.  Suffice it to say here that ESI’s goal seems to be enabling business owners to reduce their overall risk from a security and liability standpoint.  You can get a good overview of Media Management by watching the following video:

ESI Media Management Video

We are very excited about the way ESI has implemented this product.  It uses the recently-developed Applications Services Card, or ASC.  This is the same card that handles Mobile Messaging, ESI’s email-to-voicemail solution.  The ASC is a flexible powerhouse, and we wouldn’t be surprised to see additional applications take advantage of the ASC, which will surely enable business owners to take advantage of multiple applications without outlaying large equipment expenditures.

We got a chance recently to take ESI Mobile Messaging for a spin.  This is ESI’s new voicemail-to-email solution, available on all ESI Communication Server phone systems (the ESI-50L model must be upgraded to an ESI-50 to take advantage, which we are told is a painless process that does NOT require reprogramming the phone system; existing ESI-50, ESI-100, ESI-200, ESI-600 and ESI-1000 phone system owners can participate without a model upgrade).

ESI Mobile Messaging requires the addition of an ESI Applications Card to the phone system, as well as a Mobile Messaging license, which is site-wide and allows any normal phone user or Guest mailbox user to participate. The card itself incorporates two RJ-45 Ethernet connections, only one of which is required for this application (also unused for now is a USB port on the card; it should be interesting to see what all ESI comes up with as uses for these extra connections).  After plugging the card into our LAN and doing the initial configuration (which included telling the system about our ISP and email SMTP settings), we found we were able to go in through any of the office phones and specify for each user where to send email notifications to.  Of course, not all users require this feature, so we were able to specify on a per-user basis who was to get Mobile Messaging functionality. We noted that each user can have up to two email addresses set up, one of which can be active at any given time.  For each email address, we were able to specify whether to send an email notification only that a voicemail was received in the office, or to actually attach the voicemail message itself to the email.

We were pleased with the performance of Mobile Messaging.  In our tests, we left several voicemail messages for office users, and received a copy of the voicemail in our email literally a couple of minutes later.  The voicemail attachment itself is a WAV file (standard computer format), and played easily using software that was already on the computer.  The WAV files must be compressed in some way, because they are approximately the same size as an MP3 file, which is normally about 1/10th the size of a WAV file.  Despite the compression, the audio quality was great.

This application strikes us as perfect for people who are on vacation or who are often on the go and who have smart phones or check their email through a laptop computer.  It would also be great for those people who often need to archive voicemail messages, or forward them to individuals outside of their organization.  We’re pleased to see this tool in ESI’s arsenal, and it serves to cement our belief that ESI is the best business phone system manufacturer there is.  We undertand that, while Mobile Messaging is the first application that the Applications Card supports, it certainly won’t be the last.  We look forward to trying out new applications as they become available.

ESI recently announced another great application available to users of Communications Server phone systems: ESI Mobile Messaging, a voicemail-to-email solution.

ESI Mobile Messaging combines the advanced capabilities of an ESI Communications Server phone system with the convenience of users’ existing e-mail accounts. When one receives a voice mail message at an extension or guest mailbox, the person also receives an e-mailed notification to which a .WAV (standard computer audio file) of the voice mail message is attached. The email’s subject line contains information about the voice mail message - the Caller ID name and number, as well as the call’s date, time, and duration.  ESI Mobile Messaging also allows users to quickly do the following:

• Listen to a voice mail message on one’s PC or “smartphone” - Play back a voice mail message on one’s PC or “smartphone” by simply double-clicking the attachment.
• Share voice mail messages - Forward important voice mail messages to interested individuals, even if not on the user’s system.
• Choose which voice mail messages to handle and how to manage them - A user with numerous voice messages can directly access any message right away.
• Remotely manage voice mail messages -A user can manage voice mail messages using Web mail from: a home PC or laptop; a personal (or alternate) e-mail account; or a “smartphone.”
• Store important voice mail messages - Save a voice mail message attachment to a hard drive, CD or DVD, or USB Flash® drive.

ESI Mobile Messaging requires the addition of an Applications Services Card, which can be added to any new or existing ESI Communications Server phone system (except the ESI-50L; but the ESI-50L can be easily upgraded to an ESI-50, which does support the card).  The Applications Services Card is being developed to have multiple capabilities, and applications for this card will be added over time.  We look forward to reporting on these additional applications as they are released.