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IP Server 900 with ESI 250 Smartphone for the Desktop™

With the rise in VOIP technology, the task of managing and administering the company phone system falls increasingly upon the IT Manager.  While this is something the IT Manager often embraces, it does represent an additional time commitment and a learning ...

ESI has released two new phone models into production, the ESI 40 Business Phone and the ESI 60 Business Phone.  These two phones are compatible with all ESI Communications Server phone systems and the new IP Server 900 phone system.  Take a look:

ESI 40 Business Phone

The ESI 40 Business Phone features a modern ...

We’ve made a major refresh to our web site, www.telcoltd.com.  We think it’s better in every way–visually improved, more useful content, and it reflects our current offerings well.  We hope you enjoy it!  Feel free to let us know what you think, and as always, we welcome any comments or suggestions you may have for improvement.

We know that many of our customers and other readers have missed seeing fresh content on our blog as well, and we are ...

Due to popular request, ESI has developed and made available backlit and full-duplex phones for use with its ESI Communications Server systems.  The compact 24-key phone comes with a backlit display, making it easier to read in various lighting conditions.  The larger 48-key phone now has a backlit display and full duplex option.

For anyone who may be unaware of what “full duplex” means, it simply means that when you use the speakerphone, both you and the other party can talk ...

ESI recently released its Media Management product, which combines several technologies into one interface for easy phone and building monitoring by an administrator.  As of today, it includes the following four components:

• Recordings of selected phone calls (call logging)
• Video camera viewing and recording
• Detailed per-call information (also known as SMDR data)
• Building access events

We will break these capabilities into separate posts to treat them in more detail.  Suffice it to say here that ESI’s goal seems to be enabling business owners to reduce ...

Awhile back, We posted on ESI’s Presence Management, which features a special device called a Presence Management Reader that has multiple functions.  It can act as a door phone, as security access for building personnel (using RFID-based security cards or fobs), and more.

ESI presence Management Reader

We are pleased to announce that ESI has developed an ...

We got a chance recently to take ESI Mobile Messaging for a spin.  This is ESI’s new voicemail-to-email solution, available on all ESI Communication Server phone systems (the ESI-50L model must be upgraded to an ESI-50 to take advantage, which we are told is a painless process that does NOT require reprogramming the phone system; existing ESI-50, ESI-100, ESI-200, ESI-600 and ESI-1000 phone system owners can participate without a model upgrade).

ESI Mobile Messaging requires the addition of ...

ESI (our manufacturer of choice for business phone systems) announced recently that ESI has achieved interoperability with Broadvox GO! SIP trunking.  SIP trunking, for those who may not know, is a relatively new type of dialtone that is delivered via an IP network by an ITSP, or Internet Telephony Service Provider.  It’s far more efficient than Plain Old Telephone Service, and it appears to be where dialtone technology is headed.  Like ISDN PRI, it offers both DID ...

ESI recently announced another great application available to users of Communications Server phone systems: ESI Mobile Messaging, a voicemail-to-email solution.

ESI Mobile Messaging combines the advanced capabilities of an ESI Communications Server phone system with the convenience of users’ existing e-mail accounts. When one receives a voice mail message at an extension or guest mailbox, the person also receives an e-mailed notification to which a .WAV (standard computer audio file) of the voice mail message is attached. The email’s subject line ...

When choosing a phone system, small business owners have traditionally had to settle for less when it comes to features and capabilities.  Things like ACD (Automatic Call Distribution, or “holding for the next available agent), PRI (digital dialtone) support, Service Observe (ability to monitor staff calls for quality assurance or training), and more have been out of reach of many small businesses, because manufacturers tend to develop these types of capabilities for larger (and more costly) systems.  This is true ...