Archive for 'Uncategorized'

Clearfly SIP trunking provider teams up with ESI

ESI has recently announced, through its dealer distribution channels, that it has made a commitment to working closely with Clearfly Communications, a SIP Trunking provider, to ensure the tightest possible integration and highest level of support for ClearFly SIP trunks.

While ESI is already currently certified with a number of ITSPs (Internet Telephony Service Providers) for SIP trunking in addition to Clearfly, such as Broadvox, Cox Communications, nTelos, Voxitas, and Cbeyond, and new certifications are taking ...

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VoIP: before you take the plunge

VoIP, or Voice over IP, has become very popular over the last few years, and most businesses we come in contact with who are considering purchasing a new phone system want VoIP in some form, or at least want to know that the system they buy can support it.

(If you’re new to VoIP, feel free to read my other post on the different types of VoIP.  You can also check out our web site for more information ...

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Caller ID Spoofing

Every once in a long while, a customer will contact us and tell us that their phone system is going haywire.  They say that a particular person or group of people keep getting calls from their company, often in the middle of the night, on a regular basis.  As they are not physically making these calls, they ask us to investigate what’s going on.

What we invariably find in these situations is that something known as Caller ID spoofing is taking ...

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Dealing with dialtone service outages

Today, we had a number of customers who contacted us because they were unable to make or receive any calls.  This was due to a significant localized dialtone outage (the dialtone provider shall remain nameless in this post, as I would consider their service good in general and I have no desire to draw negative attention to them).  Even though our own business was affected by the service outage, we were able to remain operational.  I’ll let you know how ...

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ESI Remote IP Feature Phone II: no slouch

Voice over IP, or VoIP, has come a long way since the early days.  Back then, VoIP phones in general weren’t at all tolerant of network issues, nor were networks as good at prioritizing VoIP traffic to ensure quality.  QoS, or Quality of Service, a term used to indicate network traffic prioritization, was nonexistent on service provider networks.  And most IP phones out there were difficult to set up, could not be easily moved from site to site, and had ...

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Happy Thanksgiving!

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