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VoIP, or Voice over IP, has become very popular over the last few years, and most businesses we come in contact with who are considering purchasing a new phone system want VoIP in some form, or at least want to know that the system they buy can support it.

(If you’re new to VoIP, feel free to read my other post on the different types of VoIP.  You can also check out our web site for more information ...

Every once in a long while, a customer will contact us and tell us that their phone system is going haywire.  They say that a particular person or group of people keep getting calls from their company, often in the middle of the night, on a regular basis.  As they are not physically making these calls, they ask us to investigate what’s going on.

What we invariably find in these situations is that something known as Caller ID spoofing is taking ...

Today, we had a number of customers who contacted us because they were unable to make or receive any calls.  This was due to a significant localized dialtone outage (the dialtone provider shall remain nameless in this post, as I would consider their service good in general and I have no desire to draw negative attention to them).  Even though our own business was affected by the service outage, we were able to remain operational.  I’ll let you know how ...

Voice over IP, or VoIP, has come a long way since the early days.  Back then, VoIP phones in general weren’t at all tolerant of network issues, nor were networks as good at prioritizing VoIP traffic to ensure quality.  QoS, or Quality of Service, a term used to indicate network traffic prioritization, was nonexistent on service provider networks.  And most IP phones out there were difficult to set up, could not be easily moved from site to site, and had ...