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Telco Ltd. Blog

VoIP: before you take the plunge

VoIP, or Voice over IP, has become very popular over the last few years, and most businesses we come in contact with who are considering purchasing a new phone system want VoIP in some form, or at least want to know that the system they buy can support it.

(If you’re new to VoIP, feel free to read my other post on the different types of VoIP.  You can also check out our web site for more information ...

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Caller ID Spoofing

Every once in a long while, a customer will contact us and tell us that their phone system is going haywire.  They say that a particular person or group of people keep getting calls from their company, often in the middle of the night, on a regular basis.  As they are not physically making these calls, they ask us to investigate what’s going on.

What we invariably find in these situations is that something known as Caller ID spoofing is taking ...

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Telco Ltd. achieves Elite Reseller status for 2nd year running

We did it again: Telco Ltd. has achieved Elite Reseller status from ESI for the second year running.  ESI Elite Resellers comprise the uppermost echelon of dealers of ESI phone systems who demonstrate outstanding commitment to customer service and support.  It goes beyond ESI’s Quality Program, and highlights those ESI resellers that show a special dedication to providing their customers with outstanding, reliable equipment and support.

ESI does not formally state what the requirements are for becoming an Elite Reseller, but ...

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Dealing with dialtone service outages

Today, we had a number of customers who contacted us because they were unable to make or receive any calls.  This was due to a significant localized dialtone outage (the dialtone provider shall remain nameless in this post, as I would consider their service good in general and I have no desire to draw negative attention to them).  Even though our own business was affected by the service outage, we were able to remain operational.  I’ll let you know how ...

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ESI Remote IP Feature Phone II: no slouch

Voice over IP, or VoIP, has come a long way since the early days.  Back then, VoIP phones in general weren’t at all tolerant of network issues, nor were networks as good at prioritizing VoIP traffic to ensure quality.  QoS, or Quality of Service, a term used to indicate network traffic prioritization, was nonexistent on service provider networks.  And most IP phones out there were difficult to set up, could not be easily moved from site to site, and had ...

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Stability in a sea of chaos

Yesterday, the announcement that Nortel Networks Corp., North America’s biggest telephone equipment maker, filed for bankruptcy protection sent ripples through the telecom world.  It is a sign of the times we live in that even large, well-known and well-respected companies can be so affected by troubles in the economy.

But not all is a sea of chaos.  There are companies that have managed to be stable, even thrive, in this atmosphere, and I’d like to highlight one of them, our phone ...

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Maintenance programs

Maintenance and service agreements: you see them everywhere, in one form or another, offered on products from cars, to computers, to home stereo systems, to (yes!) telephone systems.  I thought I’d cover Telco Ltd.’s maintenance program, and describe why it stands apart from the crowd–and even do a little bragging.

Most such programs out there are essentially extended warranties: they cover the equipment you’ve bought for a certain extended period of time (usually ranging from one or two years, in the ...

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New year specials

The new year is here!  We at Telco Ltd. would like to wish you all a warm and prosperous new year.

With the shifting of the calendar, so too have our sales promotions.  “Out with the old, in with the new,” as they say.  We have several great deals we’ve cooked up, and are pleased to offer details on them here.  As with all of our sales promotions, these are limited to those companies located in the Phoenix ...

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Call accounting: understanding your company’s call activity

Have you ever needed to know what call volume is for certain extensions, departments or phone lines?  Get a list of long distance activity without waiting for your next phone bill to arrive?  Determine who in your organization makes the longest calls, most expensive calls, or most personal calls?  If you answered yes to any of these questions, you might want to take a serious look at Call Accounting software.

Call accounting software is software that’s typically installed on one computer ...

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Music on hold and on-hold advertising

Music on hold is one of those things that many business owners don’t give a second thought to.  This is a mistake, as it can make a big difference in retaining callers, and can have a direct impact on sales.

First of all, having something playing to callers on hold means fewer hang-ups.  This is because if you have silence on hold, many people will think they’ve actually been disconnected, and they will hang up.  In fact, according to a USA ...

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