Posts Tagged 'ACD'

When choosing a phone system, small business owners have traditionally had to settle for less when it comes to features and capabilities.  Things like ACD (Automatic Call Distribution, or “holding for the next available agent), PRI (digital dialtone) support, Service Observe (ability to monitor staff calls for quality assurance or training), and more have been out of reach of many small businesses, because manufacturers tend to develop these types of capabilities for larger (and more costly) systems.  This is true ...

Well, the holidays are upon us again!  We thought we’d have a little fun by changing the blog to a holiday theme.

I chanced upon a couple of holiday music links, for anyone who’s interested:

Free holiday music

It’s unclear to me whether the music at the above link can be legally loaded into your phone system’s music on hold unit, or whether it’s just to be enjoyed for personal use.  The link below has holiday music available ...

When looking for a new phone system, one should realize that not all phone systems are created equal.  While, on the surface, it may appear that most phone systems have the same basic level of functionality, this could not be further from the truth.  All phone systems are based on unique technology and designs, and, when you take a close look, you will find vast differences in one manufacturer’s system to the next.  The three broad questions to ask yourself ...