Office phone problems? What to do before calling for service…
The following was adapted from an old magazine article (unknown source; please let me know if you know, anyone).
1. To Start:
• Is the problem system-wide or just one phone?
• If system-wide, check the phone system cabinet’s AC plug or the circuit breaker.
2. Phone Problems:Continue Reading →
• Is your handset plugged in? Make sure that the handset cord is plugged into the handset and the base, and also that the connection between the phone base and wall jack is secure ...
Types of dialtone
Any new business, in the course of getting their new facility operational, must do a host of things to prepare to get themselves up and running. One of these important things is to purchase a phone system, as this will be your primary means of communication with the world (if you’re like most businesses, anyway). One of several choices that comes along with a new phone system is what type of dialtone you will order. Choosing the right type of ...Continue Reading →
Dealing with dialtone service outages
Today, we had a number of customers who contacted us because they were unable to make or receive any calls. This was due to a significant localized dialtone outage (the dialtone provider shall remain nameless in this post, as I would consider their service good in general and I have no desire to draw negative attention to them). Even though our own business was affected by the service outage, we were able to remain operational. I’ll let you know how ...Continue Reading →
The many flavors of VoIP
There has been a real buzz over Voice over IP (VoIP) during the last couple of years. We get asked about it often by businesses looking to purchase a new phone system, who want to make sure they’re not being “left out”. How does it work? Will it save money on long distance? What other benefits does it provide? In many people’s minds, the concept is a bit undefined; they’re not sure exactly what it will do for them, but ...Continue Reading →