Posts Tagged 'ESI'

ESI enters SIP trunking and hosted PBX market via acquisition of Vintalk Retail Division

From the ESI press release:

“After an exhaustive and careful search which began in December, 2011, our purchase decision was based on the strategic fit that we found between Vintalk’s solutions and ESI’s product portfolio,” said George Platt, President and Chief Operating Officer of ESI. “The purchase of this best-of-breed voice over IP (VoIP) network and full suite of IP and unified communications services puts ESI in the position to offer businesses Web-based VoIP calling technologies which ...

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Backlit and full duplex phones now available

Due to popular request, ESI has developed and made available backlit and full-duplex phones for use with its ESI Communications Server systems.  The compact 24-key phone comes with a backlit display, making it easier to read in various lighting conditions.  The larger 48-key phone now has a backlit display and full duplex option.

For anyone who may be unaware of what “full duplex” means, it simply means that when you use the speakerphone, both you and the other party can talk ...

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Media Management

ESI recently released its Media Management product, which combines several technologies into one interface for easy phone and building monitoring by an administrator.  As of today, it includes the following four components:

  • Recordings of selected phone calls (call logging)
  • Video camera viewing and recording
  • Detailed per-call information (also known as SMDR data)
  • Building access events

We will break these capabilities into separate posts to treat them in more detail.  Suffice it to say here that ESI’s goal seems to be enabling business owners to reduce ...

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ESI Presence Management Reader Now Available in IP

Awhile back, We posted on ESI’s Presence Management, which features a special device called a Presence Management Reader that has multiple functions.  It can act as a door phone, as security access for building personnel (using RFID-based security cards or fobs), and more.

ESI presence Management Reader

ESI presence Management Reader

We are pleased to announce that ESI has developed an ...

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Taking ESI Mobile Messaging for a test drive

We got a chance recently to take ESI Mobile Messaging for a spin.  This is ESI’s new voicemail-to-email solution, available on all ESI Communication Server phone systems (the ESI-50L model must be upgraded to an ESI-50 to take advantage, which we are told is a painless process that does NOT require reprogramming the phone system; existing ESI-50, ESI-100, ESI-200, ESI-600 and ESI-1000 phone system owners can participate without a model upgrade).

ESI Mobile Messaging requires the addition of ...

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SIP Trunking

ESI (our manufacturer of choice for business phone systems) announced recently that ESI has achieved interoperability with Broadvox GO! SIP trunking.  SIP trunking, for those who may not know, is a relatively new type of dialtone that is delivered via an IP network by an ITSP, or Internet Telephony Service Provider.  It’s far more efficient than Plain Old Telephone Service, and it appears to be where dialtone technology is headed.  Like ISDN PRI, it offers both DID ...

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ESI Mobile Messaging: Voicemail On the Go

ESI recently announced another great application available to users of Communications Server phone systems: ESI Mobile Messaging, a voicemail-to-email solution.

ESI Mobile Messaging combines the advanced capabilities of an ESI Communications Server phone system with the convenience of users’ existing e-mail accounts. When one receives a voice mail message at an extension or guest mailbox, the person also receives an e-mailed notification to which a .WAV (standard computer audio file) of the voice mail message is attached. The email’s subject line ...

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ESI-50: amazingly capable small business phone system

When choosing a phone system, small business owners have traditionally had to settle for less when it comes to features and capabilities.  Things like ACD (Automatic Call Distribution, or “holding for the next available agent), PRI (digital dialtone) support, Service Observe (ability to monitor staff calls for quality assurance or training), and more have been out of reach of many small businesses, because manufacturers tend to develop these types of capabilities for larger (and more costly) systems.  This is true ...

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Convergence

Occasionally, you’ll see the word “convergence” come up in regards to phone systems.  But what does it mean?  In a word, flexibility.

Traditional, “old school” phone systems have always had two different types of ports: one type to support phone lines (dialtone), and another type to support the phones.  Since all phones used to be analog phones, this second port type would also handle fax machines, credit card machines, and cordless phones, all of which have analog interfaces.

Over time, phone system ...

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ESI Cordless Handset II: best business cordless phone on the market

Not too long ago, I posted about ESI’s line of Cordless Handsets.  They were flexible, easy to use, and had a ton of features.  Now, they’re even better.

ESI Cordless Handset II

Introducing the ESI Cordless Handset II.  Like its predecessor, it comes in a digital version, local IP (LAN) version, and remote IP version.  Like the original version, it’s no ordinary cordless phone like ...

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