Posts Tagged 'hold'

Music on hold is one of those things that many business owners don’t give a second thought to.  This is a mistake, as it can make a big difference in retaining callers, and can have a direct impact on sales.

First of all, having something playing to callers on hold means fewer hang-ups.  This is because if you have silence on hold, many people will think they’ve actually been disconnected, and they will hang up.  In fact, according to a USA ...

There’s a feature offered on all ESI phone systems called Virtual Answer.  It’s so simple, but so useful, that it deserves it’s own mention.

I’m constantly on the phone.  With clients.  With vendors.  I’m in demand.  I might not get much done if I were constantly playing phone tag with people.  Thanks to Virtual Answer, phone tag is cut down dramatically.

Here’s how it works.  Say I am on a call, chatting away.  Another call comes in to my ...