Music on hold is one of those things that many business owners don’t give a second thought to. This is a mistake, as it can make a big difference in retaining callers, and can have a direct impact on sales.
First of all, having something playing to callers on hold means fewer hang-ups. This is because if you have silence on hold, many people will think they’ve actually been disconnected, and they will hang up. In fact, according to a USA ...
Continue Reading →Well, the holidays are upon us again! We thought we’d have a little fun by changing the blog to a holiday theme.
I chanced upon a couple of holiday music links, for anyone who’s interested:
It’s unclear to me whether the music at the above link can be legally loaded into your phone system’s music on hold unit, or whether it’s just to be enjoyed for personal use. The link below has holiday music available ...
Continue Reading →When looking for a new phone system, one should realize that not all phone systems are created equal. While, on the surface, it may appear that most phone systems have the same basic level of functionality, this could not be further from the truth. All phone systems are based on unique technology and designs, and, when you take a close look, you will find vast differences in one manufacturer’s system to the next. The three broad questions to ask yourself ...
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