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Posts Tagged 'phone system'

Office phone problems? What to do before calling for service…

The following was adapted from an old magazine article (unknown source; please let me know if you know, anyone).

1. To Start:
• Is the problem system-wide or just one phone?
• If system-wide, check the phone system cabinet’s AC plug or the circuit breaker.

2. Phone Problems:
• Is your handset plugged in? Make sure that the handset cord is plugged into the handset and the base, and also that the connection between the phone base and wall jack is secure ...

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ESI-50: amazingly capable small business phone system

When choosing a phone system, small business owners have traditionally had to settle for less when it comes to features and capabilities.  Things like ACD (Automatic Call Distribution, or “holding for the next available agent), PRI (digital dialtone) support, Service Observe (ability to monitor staff calls for quality assurance or training), and more have been out of reach of many small businesses, because manufacturers tend to develop these types of capabilities for larger (and more costly) systems.  This is true ...

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Presence Management

And now, for something unique.  ESI Presence Management is optional add-on equipment compatible with any ESI Communications Server phone system.  If you have an older ESI IVX system, you may be able to use the technology as well (it requires an E2 revision station card; call us if you need help determining what you need to get going).  It integrates security access and time and attendance management closely with the phone system, and has some great benefits.  (Continue Reading →

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Why now is a good time to buy a phone system

With the economy in a shaky state, many businesses are clamping down on purchases to ensure that they are able to weather tough times.  But there are some good reasons to forge ahead with a new phone system, and to buy sooner rather than later:

(1) Tax benefits. This year, Congress passed the Economic Stimulus Act of 2008 to help individuals and businesses and to spur economic growth.  You’ll want to consult your tax professional for all the details, or check ...

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What to look for in a phone system

When looking for a new phone system, one should realize that not all phone systems are created equal.  While, on the surface, it may appear that most phone systems have the same basic level of functionality, this could not be further from the truth.  All phone systems are based on unique technology and designs, and, when you take a close look, you will find vast differences in one manufacturer’s system to the next.  The three broad questions to ask yourself ...

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You know your phone system is old when…

We recently sent out a mailer to some of our customers whose phone systems’ ages ranged from 5 years old to 30 years old or more, highlighting some of our current technology and our current special (free 5-year warranty for new systems installed by 12/31/08).  For a bit of fun, we put in a section entitled, “You know your phone system is old when….”  It’s repeated here, for your viewing pleasure:

You know your phone system is old when…

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