Posts Tagged 'PRI'

When choosing a phone system, small business owners have traditionally had to settle for less when it comes to features and capabilities.  Things like ACD (Automatic Call Distribution, or “holding for the next available agent), PRI (digital dialtone) support, Service Observe (ability to monitor staff calls for quality assurance or training), and more have been out of reach of many small businesses, because manufacturers tend to develop these types of capabilities for larger (and more costly) systems.  This is true ...

Occasionally, you’ll see the word “convergence” come up in regards to phone systems.  But what does it mean?  In a word, flexibility.

Traditional, “old school” phone systems have always had two different types of ports: one type to support phone lines (dialtone), and another type to support the phones.  Since all phones used to be analog phones, this second port type would also handle fax machines, credit card machines, and cordless phones, all of which have analog interfaces.

Over time, phone system ...

Any new business, in the course of getting their new facility operational, must do a host of things to prepare to get themselves up and running.  One of these important things is to purchase a phone system, as this will be your primary means of communication with the world (if you’re like most businesses, anyway).  One of several choices that comes along with a new phone system is what type of dialtone you will order.  Choosing the right type of ...