ESI recently released its Media Management product, which combines several technologies into one interface for easy phone and building monitoring by an administrator. As of today, it includes the following four components:
- Recordings of selected phone calls (call logging)
- Video camera viewing and recording
- Detailed per-call information (also known as SMDR data)
- Building access events
We will break these capabilities into separate posts to treat them in more detail. Suffice it to say here that ESI’s goal seems to be enabling business owners to reduce ...Continue Reading →
ESI Presence Management Reader Now Available in IP
Awhile back, We posted on ESI’s Presence Management, which features a special device called a Presence Management Reader that has multiple functions. It can act as a door phone, as security access for building personnel (using RFID-based security cards or fobs), and more.
ESI presence Management Reader
We are pleased to announce that ESI has developed an ...Continue Reading →
Hosted IP PBX: a good idea?
A Hosted PBX (sometimes referred to as Hosted IP or IP Centrex) is a relatively new phenomenon in the telecommunications world, springing up as a result of a promising new technology, Voice Over IP (VoIP).
A Hosted PBX differs from a traditional PBX or key phone system in that businesses using a hosted PBX are “outsourcing” their phone system to a service provider. This appears on the surface to provide a number of advantages:
• Your phone can follow you wherever you ...Continue Reading →
And now, for something unique. ESI Presence Management is optional add-on equipment compatible with any ESI Communications Server phone system. If you have an older ESI IVX system, you may be able to use the technology as well (it requires an E2 revision station card; call us if you need help determining what you need to get going). It integrates security access and time and attendance management closely with the phone system, and has some great benefits. (Continue Reading →