Posts Tagged 'service'

Dealing with dialtone service outages

Today, we had a number of customers who contacted us because they were unable to make or receive any calls.  This was due to a significant localized dialtone outage (the dialtone provider shall remain nameless in this post, as I would consider their service good in general and I have no desire to draw negative attention to them).  Even though our own business was affected by the service outage, we were able to remain operational.  I’ll let you know how ...

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Maintenance programs

Maintenance and service agreements: you see them everywhere, in one form or another, offered on products from cars, to computers, to home stereo systems, to (yes!) telephone systems.  I thought I’d cover Telco Ltd.’s maintenance program, and describe why it stands apart from the crowd–and even do a little bragging.

Most such programs out there are essentially extended warranties: they cover the equipment you’ve bought for a certain extended period of time (usually ranging from one or two years, in the ...

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Telco Ltd. is recipient of two awards

We did it again!  Telco Ltd. is the recipient of the ESI Reseller Quality Program Award for 2008.  This award is granted to those ESI resellers who demonstrate excellence in customer service:

ESI Quality Program Award 2008

ESI Quality Program Award 2008

The Platinum level is the highest level offered in the quality program, and Telco Ltd. has achieved this level for four years in ...

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