Posts Tagged 'support'

We did it again: Telco Ltd. has achieved Elite Reseller status from ESI for the second year running.  ESI Elite Resellers comprise the uppermost echelon of dealers of ESI phone systems who demonstrate outstanding commitment to customer service and support.  It goes beyond ESI’s Quality Program, and highlights those ESI resellers that show a special dedication to providing their customers with outstanding, reliable equipment and support.

ESI does not formally state what the requirements are for becoming an Elite Reseller, but ...

Maintenance and service agreements: you see them everywhere, in one form or another, offered on products from cars, to computers, to home stereo systems, to (yes!) telephone systems.  I thought I’d cover Telco Ltd.’s maintenance program, and describe why it stands apart from the crowd–and even do a little bragging.

Most such programs out there are essentially extended warranties: they cover the equipment you’ve bought for a certain extended period of time (usually ranging from one or two years, in the ...

We did it again!  Telco Ltd. is the recipient of the ESI Reseller Quality Program Award for 2008.  This award is granted to those ESI resellers who demonstrate excellence in customer service:

ESI Quality Program Award 2008

The Platinum level is the highest level offered in the quality program, and Telco Ltd. has achieved this level for four years in ...

When looking for a new phone system, one should realize that not all phone systems are created equal.  While, on the surface, it may appear that most phone systems have the same basic level of functionality, this could not be further from the truth.  All phone systems are based on unique technology and designs, and, when you take a close look, you will find vast differences in one manufacturer’s system to the next.  The three broad questions to ask yourself ...