Posts Tagged 'Telco'

Telco Ltd. achieves Elite Reseller status for 2nd year running

We did it again: Telco Ltd. has achieved Elite Reseller status from ESI for the second year running.  ESI Elite Resellers comprise the uppermost echelon of dealers of ESI phone systems who demonstrate outstanding commitment to customer service and support.  It goes beyond ESI’s Quality Program, and highlights those ESI resellers that show a special dedication to providing their customers with outstanding, reliable equipment and support.

ESI does not formally state what the requirements are for becoming an Elite Reseller, but ...

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Dealing with dialtone service outages

Today, we had a number of customers who contacted us because they were unable to make or receive any calls.  This was due to a significant localized dialtone outage (the dialtone provider shall remain nameless in this post, as I would consider their service good in general and I have no desire to draw negative attention to them).  Even though our own business was affected by the service outage, we were able to remain operational.  I’ll let you know how ...

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The friendly faces of Telco

We had our office Holiday party yesterday, and did we ever get stuffed!  There was more chili, Swedish meatballs, salads, wings, pasta, vegetables and dip, and exotic desserts than we could ever hope to conquer in an afternoon (though, believe me, we tried!).

Many of you have talked to some of us numerous times on the phone but haven’t seen us in person.  For those of you who fit this description, or even for those of you that just haven’t seen ...

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