Posts Tagged 'trouble'

Office phone problems? What to do before calling for service…

The following was adapted from an old magazine article (unknown source; please let me know if you know, anyone).

1. To Start:
• Is the problem system-wide or just one phone?
• If system-wide, check the phone system cabinet’s AC plug or the circuit breaker.

2. Phone Problems:
• Is your handset plugged in? Make sure that the handset cord is plugged into the handset and the base, and also that the connection between the phone base and wall jack is secure ...

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Dealing with dialtone service outages

Today, we had a number of customers who contacted us because they were unable to make or receive any calls.  This was due to a significant localized dialtone outage (the dialtone provider shall remain nameless in this post, as I would consider their service good in general and I have no desire to draw negative attention to them).  Even though our own business was affected by the service outage, we were able to remain operational.  I’ll let you know how ...

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