VIP AND VIP PROFESSIONAL

• Call Handling (control your phone from your computer)
• Unified Messaging (manage email and voicemail from the same Outlook Inbox)
• Call logging (keep records of all calls made or received)
• Contact Management (works with your existing Outlook contacts)
• Station Programming (program your own phone from your computer)
• Text Messaging (Reach busy coworkers quickly and with minimal disruption)

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VIP PC ATTENDANT CONSOLE

• All the power of VIP Professional, and much more
• Advanced call handling increases efficiency during periods of heavy incoming call traffic.
• Familiar Windows format — Intuitive, requiring less training.
• Drag-and-drop functionality enhances rapid call processing.
• Lets user organize and sort station icons by label color to easily locate employees and determine their availability.

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VIP ACD SUPERVISOR/AGENT

• All the power of VIP Professional, and much more
• Monitor ACD (Automatic Call Distribution) performance using real-time department and agent status.
• Manage quality and maintain agent effectiveness using VIP ACD’s built-in communication tools in coordination with users of VIP Professional-compatible applications.
• Use historical statistical reports to review summary and detailed information, and export data to other applications.

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VIP SOFTPHONE

• Zero-footprint phone — If necessary, make and receive phone calls on your PC. This is particularly useful for “road warriors.”
• Expandability — Thirty Virtual Buttons provide single-click access to extensions, mailboxes, departments, and speed-dial numbers. Each displayed button is color-coded to increase easy, at-a-glance recognition of its status.
• Easy programming — VIP Softphone offers simple drag-and-drop programming from drop-down menus.
• On-screen Esi-Check indication of network connection status — A color-coded box with the ESI logo shows you whether your network connection is providing adequate bandwidth for proper IP phone performance.
• High-quality audio — A USB headset (user-supplied) ensures quality audio communications.
• Locally — Operates on your LAN as a local phone.
• Remotely — Operates in remote locations, such as for small-office/home-office environments.

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