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Management Tools

 

 

 

 Several tools are availble for users of ESI phone systems, including Presence Management (security access, presence indication, doorphone and time clocks), ESI TimeLine software for getting reports on employee building access and time worked, Call Accounting software to run detailed reports on employee or department phone call activity (summary or detailed), and complete Call Recording solutions to enhance training and customer service, and limit liability.

 

 

  

PRESENCE MANAGEMENT - AN ESI EXCLUSIVE!

  • Security Access--Doorphones feature tight integration with phone system, allowing for communication with the outside and unlocking doors by pressing a button on your phone
  • RFID Scanning Technology allows users with security cards or keychain fobs to gain access to locked doors, on schedules you specify
  • By waving a fob/card over the doorphone reader, other phone users will know you are out of the building, your phone will go into Do Not Disturb, and you may optionally have a different greeting play and/or have calls transfer to your cell phone.
  • Doorphones can also be used as timeclocks to make management and payroll easier (see below)
  • Detailed door access reporting is possible through use of optional TimeLine software (see below)

View Presence Management brochure

View Presence Management video

Note: all brochures require Adobe® Reader® to view.

 

 

ESI TIMELINE SOFTWARE

  • TimeLine works in conjunction with Presence Management to allow you to determine when employees have entered or left the building, or have clocked in or out.
  • Export function allows you to quickly and easily run payroll, in conjunction with popular payroll programs or services such as Quickbooks or ADP.

View ESI TimeLine brochure

 

 

CALL ACCOUNTING SOFTWARE

  • Get detailed reports of personnel call activity
  • Identify local, long distance, and international calls being made
  • Determine how busy your telephone lines are
  • Determine how busy each extension or department is
  • Improve efficiency by identifying bottlenecks
  • Track clients through the use of account codes

View Magnify Call Accounting (basic) brochure

View PABXSoft Call Accounting (advanced) brochure

 

 

CALL RECORDING SOLUTIONS

  • Enhance customer service — ensure that customers are being handled appropriately on the phone.
  • Eliminate the "He said, she said" syndrome by going back and listening to the exact conversation.
  • Provide valuable employee training — periodically review calls with an employee that he or she participated in as a training and feedback exercise.
  • Automated — runs unattended in the background.
  • Network-friendly — for convenient access and backup.
  • High-quality audio — recorded at a high sampling rate in a common audio format, with no distortion or loss of volume introduced on the lines.
  • Comes with organizing and playback software that is easy to use

View 8-Line Call Logger brochure

View 16-Line Call Logger brochure

View T1/PRI Call Logger brochure